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Operator Stories59:19
They Declined $250K to Replace 50 Staff With AI | Operator Stories
Michael Turner and Marcus Barnett of Turner & Barnett Consulting join Dave to discuss AI automation that supports staff rather than replacing them. They share their approach to discovery, phased implementation, finding clients and the ethical boundaries they set for their work.
Hosts
Guests
- Michael TurnerTurner & Barnett Consulting
- Marcus BarnettTurner & Barnett Consulting
Show notes
Operator story
Michael Turner and Marcus Barnett join Dave Pengelley to discuss building Turner & Barnett Consulting and helping businesses improve manual operations with AI. They explain why they favour supporting staff over replacing them, including their account of turning down a staff-replacement contract.
In the conversation
- Discovering operational problems before designing an automation.
- Delivering work in phases and building a consulting team.
- Organising business files and creating custom dashboards.
- Finding customers through cold calling and developing a go-to-market approach.
- Using coding agents and considering the security risks of AI systems.
- Moving from friendship into a business partnership.
Contract values, staffing figures and client savings in the interview and its YouTube title are the speakers' accounts, not independently audited outcomes.
Transcript
Transcript coming soon.