All Operator Stories
Operator Stories#156:15
You're NOT Behind on AI | Tanya Ferguson — Operator Stories #1
Tanya Ferguson tells Dave how she moved from insurance into AI consulting and the operational blind spots she looks for in small businesses. They discuss missed-call follow-up, AI fatigue and starting with business needs rather than tools.
Hosts
Guest
- Tanya FergusonClearbrook AI Solutions
Show notes
Operator story
Tanya Ferguson joins Dave Pengelley for the first Operator Stories interview. She describes her move from an insurance career into AI consulting and the business-first approach she uses to identify operational blind spots.
In the conversation
- Asking how the business runs before recommending an AI tool.
- Missed calls, follow-up and the work an owner may not notice is being lost.
- Translating business needs for an implementation team, then testing the result.
- What an owner would choose to do with time back.
- How Tanya and Dave use ChatGPT and Claude in their own work.
Client outcomes and adoption figures discussed in the interview are the speakers' accounts, not independently audited results.
Transcript
Transcript coming soon.